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Right of withdrawal

Right of withdrawal

You always have a 14-days right of withdrawal when you shop at Pegani.dk. The cancellation period, therefore, expires 14 days after the day on which you or another person of your choice (not the carrier) receives the item in physical possession - then you must return the item to us within a further 14 days.

If you have bought several items in an order, you can choose to cancel the purchase of some or all items. See "about refunds" of delivery costs in case of cancellation below.


If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation period runs from you or another person of your choice (not the carrier) will receive the last item in physical possession.

If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following working day.


However, you do not have a right of withdrawal when purchasing DVD’s or online videos, when the seal is broken. When buying playing cards, the intact original packaging is always a significant part of the value of the item. The packaging must therefore always be sent back so that the conditions for exercising the full right of withdrawal are met.


You can also regret by refusing to receive the item at the post office or deliver it in person at the above address. However, this is only against prior agreement by e-mail or telephone. Please note that if the item is not picked up at the post office, it may take 3-6 weeks before we receive it.


If you regret your purchase, the price will be refunded on the card used for payment. This happens as soon as we have received the returned item and checked that it complies with the rules for cancellation. Make sure to send adequate information in the return package, so we know where it comes from and what you want to happen. Attach your name and address and preferably a copy of the invoice or a printout of the correspondence you may have had with us. If you do not want us to return the item amount at the same place as the payment came from, you can attach the registration and account number to which you want the refund to take place.


How to exercise the right of withdrawal

You regret your purchase by letting us know that you regret it. You can, for example, send a letter, an e-mail or call us and state that you regret:


Oesterhaabsvej 85A

8700 Horsens, Denmark


Tel. +45 75620217


You can use the law's standard cancellation format this link and send it by e-mail, but this is not mandatory. If you do, we will immediately confirm your cancellation by mail. The cancellation form can be found at the end of the order confirmation.


The withdrawal period is met if you send your notification that you regret the purchase before the withdrawal period has expired.



Return of the item and return costs

When the right of withdrawal is exercised, you must pay the postage yourself to send the item back.

The item must be sent to: Pegani, Oesterhaabsvej 85A, 8700 Horsens, Denmark

Note: the return shipment must be delivered to this address - and may not be sent without delivery e.g. for collection in a parcel box.


If you have regretted the purchase of an item, you must send or deliver the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the end of the 14 days.


Refund of money in case of cancellation

When you regret your purchase, we will refund all payments received from you, including any delivery costs. However, this does not apply in the following cases:

  • If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.
  • If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the additional cost.


We will refund the amount without undue delay and in any case within 14 days from the date we received your notice of cancellation. However, we may withhold the refund until we have received the goods returned, or until you have submitted documentation that the goods have been returned.


We will make such a refund using the same means of payment that you used for the original transaction unless you have expressly agreed otherwise.


Testing of the product and packaging

You are only liable for a possible deterioration of the value of the goods, which is due to another handling of the goods than what is necessary to determine the nature of the goods, their properties, and how it works.


You may inspect the item in the same way as you can and may in a store, but you may not use it. If you have used it in a way that you are not allowed or can in a business and we can not sell it again, or can not sell it at full price again, you can expect us to deduct the impairment in the amount you must have left. If the item no longer has a trade value, we will not refund the purchase amount.


You should also make sure that the item is securely wrapped when you return it. You bear the risk for the package/goods until we receive them. Therefore save the postal receipt and possibly track and trace number.