The shopping cart is empty
It looks like you are from... ![]()
Right to make complaints
Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies. This means that when you shop at Pegani.dk, you have a 24 month right to make a complaint. Therefore, you can either have the item repaired, exchanged, the money back, or a reduction in the price, depending on the specific situation. This, of course, requires that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
Complaints must be made within a reasonable time after you have discovered the defect in the item. If a complaint is made within two months after the defect is discovered, the complaint will always be timely.
We will reimburse reasonable shipping costs that you may have in connection with the return of the item when the complaint is justified.
When you want to advertise a product, it must be submitted to our address:
Pegani, Oesterhaabsvej 85A, 8700 Horsens, Denmark.
When you return the item, please clearly state what the defect is. Remember that the item must always be sent in proper packaging and you must receive a receipt for the shipment. Save postal receipt incl. information on shipping costs and possibly track and trace number.
If you have sent an item in for cancellation or complaint, we will contact you when we have received the item, unless we have already been in contact about the case before.
Information on appeal options
If as a consumer you want to complain about your purchase, please contact us at tryl@pegani.dk. If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
The European Commission's online complaints portal can also be used to complain. This is particularly relevant for consumers residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must provide our e-mail address tryl@pegani.dk
